TERMS & CONDITION
Return and Exchange
Please inspect your purchase immediately upon delivery. If an item is damaged or unsatisfactory our local retailer in charge of your order will work with you to resolve the issue to your satisfaction with expert product repair, parts replacement or an exchange.
Quick Ship Product
A non-refundable fee of 20% applies to returns, cancellations or changes on quick ship products. Full refunds are only given if the order is cancelled within 48 hours of the order being placed.
Returns are accepted only at the warehouse of your local retailer. No returns will be accepted at the store location itself. To make a return, complete the return form here and attach images of your piece, prepay the postage, and insure each package and ship to the address your local retailer.
Made to Order product
We do not accept any returns or exchanges on made to order furniture, this includes products not included in quick ship and/or custom (your choice of finish and fabric) products.
Cancellation of an order can only be done within 48 hours of the order being placed. If you wish to cancel an order, please fill out a Cancellation form. Please be aware that furniture is susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us.
Item Storage Service:
Items stored for more than 30 days will be subject to a 10% retail fee for monthly storage. If there is a specific time period when you may not be able to collect the order, please contact us for any further arrangement.
Basis of provisions of Goods/Service
In the case of orders given verbally by the Customer to the Company whether by telephone or otherwise, the price quoted by the Company and recorded on a Customer Order Form shall be dispatched to the Customer and if returned duly signed by the Customer with a minimum deposit of 50% of the total purchase within 7 days of dispatch, such order shall be conclusive and binding as to the price, type and quality of the product ordered.
Price and Payment
The total purchase price together with the deposit paid shall be payable within 7 days of notification being sent of goods being available for collection failing which interest at the rate of 2% per month on the outstanding purchases price and storage charges will be levied as applicable.
Collection shall only be made after receipt of cleared funds. In the event of payment being made by personal cheque, 10 working days should be allowed for the clearance of such cheques.
1.1 No collections or inspections can be made on Saturday’s, Sunday’s and Public Holidays. Inspection of goods by appointment at warehouse only. If Customer chooses to open packaging to inspect goods, they will be liable to collect the goods themselves.
1.2 Any floor models purchased by the Customer must be inspected by the Customer at time of purchase. No responsibility can be accepted for damage or defects to floor models upon delivery other than those notified by the Customer to the Company at the time of purchase.
1.3 The Customer shall inspect the goods immediately on their arrival and notify the Company forthwith in writing of any damage, shortage, over-delivery, loss or other particulars by reason of which the Company alleges that the goods supplied do not conform to the Contract. If no such notice is received when collecting the goods, it shall be cleared to be supplied in accordance with the Contract and to have been accepted by the Customer. Where the Customer gives notice to the Company as foresaid, he/she shall preserve the goods intact as delivered for a period of 14 days after receipt by the Company of the Notice during which the Company shall be at liberty to attend the Customer’s premises to investigate the complaint.
1.4 If the Customer fails to comply with 1.2 he/she shall be deemed to have waived all or any claims, actions, rights or remedies he/she may have in respect of the non-conformity of the goods to the Contract.
1.5 The Company can only accept results of tests on Goods the form and context of which have been notified to it by the Customer and approved by the Company in writing. Such tests must be carried out strictly in accordance with standard of the brand and in the presence of a nominated representative of the Company. The Customer shall be charged the cost of testing at the Company’s discretion.
PLEASE ONLY PLACE YOUR ORDER IF YOU ARE SURE THAT THE ITEM AND FINISH IS RIGHT FOR YOUR NEEDS AS YOU WILL NOT BE ABLE TO CHANGE THE ORDER AFTER THE ITEM HAS BEEN ENTERED INTO PRODUCTION OR BECAUSE IT IS DIFFERENT TO WHAT YOU EXPECTED FOLLOWING DELIVERY, UNLESS OF COURSE WE HAVE NOT SUPPLIED THE CORRECT ITEM OR SPECIFICATION AS PER THE ORDER CONFIRMATION.
The product you return must be in new, unused, condition with all the original packaging and product tags still attached. New and unused means that there are no marks on the item or signs of any wear. We will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. Goods can be returned to our warehouse or, if required, we can arrange for the unwanted product to be collected at your cost. The cost of returning any unwanted products will be the responsibility of the buyer. Please ensure you keep all the original packaging and carefully repackage the item for transit as it is also the buyer’s responsibility to insure the goods for transit.
Where items are large or fragile (as determined by the Company) we reserve the right to nominate a specialist furniture handler for return transit and pass the cost of this service onto the Customer. This transportation charge will be charged each time the customer accepts a returns collection date but then subsequently fails to meet it.
International delivery charges are available on request we will contact you with a confirmed delivery charge. For more information, please contact our Customer Service team on +852 2778-8748 / +852 2891-0913 or via e-mail: firstname.lastname@example.org
As we have a very wide range of products which are in different shapes, sizes and weight, our delivery charges for International addresses are just estimation and we will contact you with a confirmed delivery charge and to discuss shipping options with you.
We reserve the right to amend the delivery charge and will advise you of any charges once we have received your order. Lead times for delivery may vary, depending on the delivery location. For some territories, such as the Asia, South America and Australia, delivery charges may be based on delivery to port and you will need to arrange collection and customs clearance. We will advise you on this once we have reviewed your order.